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I N F O R M A T I O N

 

 

CARING FOR YOUR JEWELLERY

All Stephanie Said jewellery is handmade in our studio or with our trusted master jewellers and setters, in Sydney, Australia.

To keep your piece in the best condition we recommend wearing with caution - knocks, drops or rough handling will result in damage to the form and working function of the piece. Stephanie Said jewellery is made with moving parts that are intended for play. Please consider the material and structures delicate nature and be aware that these parts may cause catching on certain fabrics. 

Without wear, precious metal may tarnish. When not in use, keep your piece in the anti tarnish tissue or box provided, and store in a cool, dry place so to assist in prevention of discolouration. Gently wash with hot water and detergent, and rub with a soft cloth to remove tarnish. 

Blackened pieces are coloured through a process of oxidisation. Colour will vary and will change with wear. Rhodium plated pieces are coated with a thin layer or rhodium on the surface of the metal. Colour will vary and fade with wear. You may have your piece re-oxidised or re-plated at any time, please contact us for a quote.



AFTER CARE

All Stephanie Said jewels come with complimentary after care, including once yearly cleans and refinishes for non blackened or plated pieces. If your item becomes damaged or in need of repair please dont hesitate to contact us for a quote. We would like to extend the longevity of your piece and ensure you can wear it again as quickly as possible.

 

ONLINE STORE

Products listed for sale are in stock and available to deliver within 1-7 days of purchase. If you have an enquiry or specific requested delivery date please contact us to confirm its possibility - we will do our absolute best to help.

If you would like to order a size or finish that is not in stock please email s@stephanie-said.com to order. Production times are 2 - 4 weeks for collection pieces, and 6 - 10 weeks for bespoke pieces.

 

DELIVERY INFORMATION

Shipping is complimentary for all orders, although any duties or taxes associated with the order are the responsibility of the recipient. Please contact your local customs office directly for more information on your applicable taxes, duties and regulation.

Within Australia - Orders are sent with Australian Express Post for next day delivery, with added signature requirement on delivery. Tracking number will be provided for online tracking.

Countries other than Australia - Orders are sent with Australian Registered Post for delivery within 5 - 10 days from shipment. Tracking number will be provided for online tracking.

 

 

RETURNS POLICY

Stephanie Said jewellery is thoroughly quality checked prior to sending out orders. If however a fault in the product is found, please contact us within 5 days of receipt. We will endeavour to repair or replace your piece as soon as possible.

Product is not considered faulty where damage occurs through regular wear of the piece. Silver is a soft metal and should be treated with a great deal of care.

The effect achieved in blackened finished pieces are unique to each piece and you will note various shades rather than one smooth colour. Hence, the finish of your piece may appear varied to the image provided on the site. This is a normal feature and not considered defective. 

 

 

SIZE EXCHANGE -

Where possible, ring re-sizes after purchase are free of charge excluding shipping. Immediate exchanges on ring or bracelet sizes can occur where another size is available, otherwise please expect a 2 - 3 week turnaround to re size or custom make the new size. 

 

SIZING

Product sizing is advised in each individual product description. 

If you are unsure how to choose the most suitable size, please don't hesitate to contact us at s@stephanie-said.com  we will send you detailed information to ensure you receive the best match. 

 

PRICES

Prices are listed on this website in Australian Dollars. Upon check out, paypal will show you the price in your preferred currency. Prices of bespoke pieces are indicative only and will be confirmed at the time of your order.

 

 

INTELLECTUAL PROPERTY

All products, designs and images shown on this website are protected by copyright. Should you intend to use images from this site please contact us.