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I N F O R M A T I O N

SIZING

Product sizing is advised in each individual product description. 

If you are unsure how to choose the most suitable size, please don't hesitate to contact us at info@stephanie-said.com we will send you detailed information to ensure you receive the best match. 


CARING FOR YOUR JEWELLERY

Stephanie Said pieces often comprise of delicate moving parts. To keep in the best condition we recommend that you treat your piece with great care. Any amount of force or rough handling can damage the shape and working function of the piece.

When not in use, we recommend keeping your piece wrapped in the anti tarnish tissue provided or a soft undyed cloth to keep from tarnishing.

Blackened finished pieces are created using an effect of oxidisation, colour will vary, and in time will fade with wear. If you would like your piece to be re-blackened after some wear this can be arranged at a cost depending on the size of your piece. Please contact us to arrange.

Slight imperfections may occur in the final finish which is characteristic of these hand made pieces. Silver is a soft metal and will build character marks with wear.


DELIVERY INFORMATION

All Stephanie Said pieces are individually formed for you. Items will be ready to ship between 0 - 28 days from order. A confirmation of turn around time will be advised upon completion of your order. *Please check your junk mailbox in the event that our emails don't reach you.

If expedited delivery is required, please don't hesitate to contact us prior to placing your order.

Shipping is complimentary for all orders, although any duties or taxes associated with the order are the responsibility of the recipient. Please contact your local customs office directly for more information on your applicable taxes, duties and regulation.

Within Australia - Orders are sent with Australian Express Post for next day delivery, with added signature requirement on delivery. Tracking number will be provided for online tracking.

Countries other than Australia - Orders are sent with Australian Registered Post for delivery within 5 - 10 days from shipment. Tracking number will be provided for online tracking.


RETURNS POLICY

Stephanie Said jewellery is thoroughly quality checked prior to sending out orders. If however a fault in the product is found, please contact us within 5 days of receipt. We will endeavour to repair or replace your piece where possible.

Product is not considered faulty where damage occurs through regular wear of the piece. Silver is a soft metal and should be treated with a great deal of care.

Returns or repairs will not be accepted on earrings.

Exchanges on ring sizes can occur where another size is available. Shipping costs will be the responsibility of the customer.

The effect achieved in blackened finished pieces are unique to each piece and you will note various shades rather than one smooth colour. Hence, the finish of your piece may appear varied to the image provided on the site. This is a normal feature and not considered defective.


INTELLECTUAL PROPERTY

All products, designs and images shown on this website are protected by copyright. Should you intend to use images from this site please contact us.